Pending request: open your account, go to your requests and cancel. No consequence.
Confirmed booking: cancel from your account, or use the link in the reminder email. Each listing shows its cancellation preset with an exact deadline in local time:
- Flexible: full refund until 2 days before the start
- Moderate: full refund until 7 days before, 50% from 7 to 3 days before
- Strict (14 days): full refund until 14 days before, 50% from 14 to 7 days before
- Strict (30 days): full refund until 30 days before, 50% from 30 to 14 days before
Cancelling by the deadline has no consequence. Cancelling later is recorded as a late cancellation. We charge no fee, but the owner and future owners can see your reliability indicator.
If you are going to be late, message the owner on WhatsApp straight away.
If you do not come and do not cancel, the owner can mark a no-show. You will get an email with a link to dispute it. Two or more no-shows within 90 days mean new requests need our approval.
Changing dates: there is no date-change button yet. Agree the new dates with the owner on WhatsApp, then cancel the booking and send a new request for the new dates so the record is correct.
For boats and aircraft, unsafe weather or sea conditions are handled without penalty: if the captain cancels your trip for weather, you pay nothing and nothing is recorded. See Weather and Sea Policy.
Full policy: Cancellation and No-show Policy.
