Guest no-show
- Wait at least 1 hour after the scheduled pickup time and message the guest on WhatsApp.
- If the guest does not arrive or respond, mark No-show on the booking. This is possible only for a confirmed booking, from 1 hour to 48 hours after the pickup time.
- The guest gets an email with a link to dispute. Our team reviews the case before any restriction is applied to the guest.
- A false no-show is a breach of the Owner Partner Agreement and counts against you.
We charge no fee, and no commission is due on a no-show. If your listing states an advance and the guest paid one, see the Cancellation and No-show Policy, section 3.4.
If you must cancel a confirmed booking
- Cancel on the Platform with a reason, as early as possible, and tell the guest on WhatsApp.
- Return any advance payment in full.
- Owner cancellations are recorded, reduce your ranking and, if repeated, can lead to suspension.
- Cancellations because of official closures or unsafe weather or sea conditions are not penalised. See Weather and Sea Policy.
Related: Cancellation and No-show Policy.
