Terms of Service

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Version 1.4, last updated 2026-11-13. Effective date: 2026-11-13.

These Terms govern your use of sewa.rent (the “Platform”). You accept them when you create an account or send a booking request. If you do not accept them, please do not use the Platform.

In short: Sewa Rent is a marketplace. You send a free request, the owner confirms, and you pay the owner at pickup. We do not take money from guests, we do not hold deposits, and we are not a party to the rental.

1. Who we are

The Platform is operated by Sewa Rent, the online marketplace at sewa.rent (“Sewa Rent”, “we”, “us”). Contact: support@sewa.rent, WhatsApp +62 822-4796-5465. Operator details and how to reach us: see “Company information”.

2. Our role: marketplace intermediary

1. Sewa Rent is an online marketplace. We connect owners (“Owners”) who offer boats, motorbikes, cars and other items for rent with people who want to rent them (“Guests”).
2. We are not the lessor, charterer, operator or agent of any Owner. We do not own, operate, inspect, maintain or insure the items listed. We are not a party to the rental contract, which is made only between the Owner and the Guest.
3. We do not warrant that a listing is accurate, complete, safe, legal or available. Owners are solely responsible for their listings, their items, their licences and permits, and for the service they provide.
4. We do not take payment from Guests and we do not hold deposits (see section 5).
5. Any owner can register. A listing goes live after a quick check of its content by our operator (category, photos, contact rules, prohibited items); this is not an inspection of the item and not a check of identity or documents. Verification is optional. The “Verified owner” and “Verified listing” badges mean only what section 5 of the Risk and Liability Disclaimer says: a limited check made on the date shown. A badge is not an inspection of any item, not insurance, and not a guarantee of the service.

3. Accounts

1. You must be at least 18 years old and legally able to enter into a binding contract to hold an account.
2. Guests and Owners register themselves. An Owner’s listings are published after a quick check of their content by our operator (Owner Partner Agreement, section 2).
3. Give accurate information, including a WhatsApp number that you control. Keep your password confidential and tell us at once about any unauthorised use.
4. One person, one account. Do not impersonate others.
5. You may close your account at any time by writing to support@sewa.rent. Records that we must keep by law are kept as described in the Privacy Policy.

4. How a booking request works

The Platform works on a “free request, pay the Owner at pickup” model.

Further rules:

• A Guest may cancel a pending request at any time without consequence.
• A Guest may have at most 3 open requests at a time, and 1 open request per listing.
• Several Guests may have pending requests for the same dates. When the Owner confirms one, the other overlapping pending requests are cancelled automatically with a “dates taken” message. Nothing is owed.
• All dates and times are shown in the local time of the pickup region (for Bali, Lombok, Labuan Bajo, Sumba and Sumbawa this is WITA, UTC+8).
• Some categories (for example aircraft and heavy equipment) may work as a quote request through WhatsApp or the contact form. The terms stated in the quote or listing then apply in addition to these Terms.

5. Payments, prices and commission

1. The Platform does not process payments from Guests, does not collect rental fees, and does not hold security deposits. The Guest pays the Owner directly at pickup, in the methods the Owner states in the listing (usually cash in Indonesian rupiah, or a card if the Owner accepts it). Nothing is paid before you meet the Owner. If anyone asks you to pay before pickup in a way the listing does not describe, do not pay and tell us.
2. The price shown on a listing is set by the Owner in Indonesian rupiah (IDR). The Owner is responsible for stating what is included, any deposit, fuel and late fees, and delivery charges. The price paid at pickup must be the price confirmed.
3. Guests pay nothing to Sewa Rent. Sewa Rent earns a commission from Owners on completed bookings. The rate is the rate for the listing’s category in the commission table published on sewa.rent, as in force on the date the booking is confirmed (for kos, rooms rented by the month, on the first month of a stay only), as set out in the Owner Partner Agreement. The Owner pays it after the rental, settled between the Owner and Sewa Rent outside the Platform. The commission is never added to the Guest’s price.
4. Prices may be shown in other currencies for information only (“approx.”). The binding amount is the amount in IDR stated by the Owner.
5. An online prepayment feature exists in the Platform but is switched off. If we introduce online payments or an online deposit in the future, we will give at least 30 days’ notice and update these Terms.

6. Cancellations, no-shows and weather

Cancellation deadlines, no-show rules and the weather and sea-conditions clause are in the Cancellation and No-show Policy, which forms part of these Terms. Because we take no payment, there is nothing for Sewa Rent to refund; the Refund Policy explains what that means in practice.

7. Licences, safety and legal compliance

1. A Guest must hold a valid licence for the vehicle or vessel category that the Guest will operate, and must meet the Owner’s minimum age. See the Licence and IDP Guide.
2. An Owner must hold every licence and permit needed to offer the item for rent, must make sure the item is roadworthy or seaworthy, and must provide the required safety equipment (for example SNI-certified helmets or life jackets).
3. Owners must not keep a Guest’s passport or any other original identity document as security.
4. Guests and Owners are each responsible for obeying the law that applies to them, including traffic and maritime rules.

8. Listings and content

1. Owners must publish only listings they are entitled to offer, with accurate descriptions, real photographs, accurate availability and clear prices.
2. You keep the rights in content you upload (text, photos, reviews). You grant us a non-exclusive, worldwide, royalty-free licence to host, display, translate and reproduce it on the Platform and in our promotion of the Platform, for as long as it is on the Platform. The licence ends when you remove the content or close your account, except that published reviews may stay and that we may keep copies in records we must keep by law.
3. You confirm that your content does not infringe anyone’s rights and that you may license it to us.

9. Prohibited conduct

You must not:

• provide false, misleading or fake information, listings, photos or reviews;
• use the Platform for anything unlawful, or rent items for unlawful use;
• harass, threaten or discriminate against others;
• send spam or automated requests, scrape the Platform, or collect contact details of other users for purposes other than a rental;
• demand or keep a passport or other original identity document as security;
• threaten or pressure a reviewer or reviewee, or offer or demand something in exchange for a review;
• interfere with the security or operation of the Platform, or access accounts that are not yours.

We do not prohibit Owners and Guests from dealing with each other directly once they are in contact. We may change this with notice.

See also the Community Guidelines.

10. Reports, moderation and suspension

1. Report a listing, user, review or message at support@sewa.rent, on WhatsApp, or with the report button. We aim to review reports within 24 hours.
2. We may remove content, restrict features, or suspend or close an account if we reasonably believe these Terms or the law have been breached, or to protect users. We aim to explain the reason unless the law or safety prevents it.
3. We will remove content that Indonesian authorities lawfully order us to remove within the time required: within 4 hours for urgent content (for example terrorism, child sexual abuse material or content that disturbs public order) and within 24 hours in other cases (Minister of Communication and Informatics Regulation No. 5 of 2020, Article 15).

11. Our responsibility and its limits

1. We are responsible for our own duties as a marketplace (section 2 and the Risk and Liability Disclaimer, section 3). The Owner is responsible for the rental it provides.
2. The Platform and its content are provided “as is” and “as available”. This concerns our website and tools, not the rental service, which is provided by the Owner. We do not warrant uninterrupted or error-free operation of the Platform.
3. To the extent allowed by law, we are not liable for death, injury, loss, theft, damage, fines, delay or cancellation connected with a rental to the extent they are caused by an Owner, a Guest or another third party, by the condition, safety or legality of an item, or by weather or other events outside our control. For losses that arise from the use or unavailability of the Platform itself (for example a website error, downtime or loss of data) we are not liable for indirect or consequential loss, such as lost profit or a lost business opportunity; this does not limit the Owner’s liability to the Guest and is subject to point 4. We remain liable to the extent a loss is caused by our own failure to carry out our duties.
4. Nothing in these Terms excludes or limits: (a) liability for death or personal injury caused by our negligence; (b) liability for our gross negligence, wilful misconduct or fraud; (c) any consumer right under Indonesian law, including Law No. 8 of 1999 on Consumer Protection, that cannot be waived; (d) our duties as an electronic marketplace operator (PPMSE) under Government Regulation No. 80 of 2019 on Trade through Electronic Systems.
5. Subject to point 4, our total liability to a Guest in connection with one booking is the greater of IDR 5,000,000 and the commission Sewa Rent receives for that booking. Subject to point 4, our total liability to an Owner (a business user) for all claims in any 12-month period is limited to the commission that Owner paid to Sewa Rent in the 12 months before the event giving rise to the claim (Owner Partner Agreement, section 14).
6. Each Owner and Guest is responsible for their own insurance. We do not provide insurance. See “Insurance and deposits explained”.
7. The risks of renting boats, vehicles, machines and stays, and who answers for what, are explained in the Risk and Liability Disclaimer. It forms part of these Terms, and you accept it together with them.

12. Indemnity

If another person brings a claim against us because of your own breach of these Terms or of the law, or because of content you posted, you will compensate us for the reasonable losses and costs that result. This does not apply to the extent the claim was caused by us, and it does not oblige a Guest to defend us. Owners give a wider indemnity in the Owner Partner Agreement.

13. Taxes

Owners are responsible for their own taxes and business licences arising from rentals. We do not give tax advice.

14. Privacy and cookies

Our Privacy Policy and Cookie Policy explain how we process personal data. We record which version of these documents you accepted, when, and a hashed form of your IP address, as evidence of consent.

15. Changes to these Terms

1. We may update these Terms. We will show the new version with its date. Minor changes (for example corrections or new contact details) apply from that date. For material changes we notify registered users by email or on the Platform at least 30 days before they take effect and ask you to accept the new version explicitly before your next booking request or listing change; we never treat silence as acceptance of a material change. A booking request already sent stays under the Terms and the Risk and Liability Disclaimer that applied when it was sent.
2. Changes affecting Owners. Sewa Rent may change, for the future, the commission rates and the following: the payment deadline and the method of paying commission; the payee and bank details; the rules of moderation and of listing ranking and display; paid promotion services; the referral programme; the listing categories and fields; the regions served; and the grace period and the hiding of listings for unpaid commission. For these items, notice of at least 14 days before the change takes effect, by e-mail and/or on the site or in the Owner’s dashboard, replaces the 30-day notice and explicit acceptance in point 1; Sewa Rent may change something immediately where this is needed to stop abuse or fraud, for safety, or to comply with the law. A booking confirmed before a change keeps the commission rate in force when it was confirmed. Referral rewards already earned are always paid. If an Owner continues to use the Platform after the effective date, the Owner accepts the change; the Owner may stop listing at any time. Section 11 of the Owner Partner Agreement applies in the same way.

16. Governing law and disputes

1. These Terms are governed by the law of the Republic of Indonesia.
2. If you have a problem with a rental, talk to the other side first on WhatsApp. If that does not solve it, write to support@sewa.rent or WhatsApp +62 822-4796-5465 with your booking number and evidence. We confirm receipt within 24 hours and give an answer or a plan within 5 business days. We will try to mediate. Our view is not binding, and we cannot order anyone to pay or refund.
3. A dispute that cannot be settled this way goes to the competent court in Indonesia; for claims by Owners and other business users against Sewa Rent, the District Court of Denpasar (Pengadilan Negeri Denpasar), Bali. If you are a consumer, you may always bring your claim before a consumer dispute settlement body (BPSK) or the court of the place where you live; the venue named here is not exclusive for consumers. These Terms do not require arbitration and do not take away your right to go to court.
4. The rental contract between an Owner and a Guest is governed by its own terms.
5. If a provision of these Terms cannot be enforced, it applies to the extent the law allows, and the rest of these Terms stays in force.

17. Language

These Terms are published in English and Indonesian. For consumers in Indonesia the Indonesian version is binding. In other cases, if the two versions differ, the Indonesian version prevails (Law No. 24 of 2009, Article 31). Translations into other languages are for convenience only.

18. Contact

support@sewa.rent, WhatsApp +62 822-4796-5465.