Your request goes to the owner. It is free and it is not yet a confirmed booking.
- The owner has 24 hours to confirm or decline. If your pickup is less than 48 hours away, the owner has 12 hours, and never longer than until 1 hour before pickup. A timer shows the deadline in your account.
- If the owner confirms, you both see each other’s WhatsApp contact and the exact pickup point. You pay the owner at pickup.
- If the owner declines, or does not reply in time and the request expires, nothing is owed and the dates are released. You can send a request to another owner.
- About 24 hours before pickup you get a reminder with a link to confirm you are coming, or to cancel.
You can cancel a pending request at any time without consequence. You can have up to 3 open requests at a time (1 per listing), so you can ask more than one owner.
Related: How it works for guests, Cancellation and No-show Policy.
